How long is a typical appointment?

15 minutes with the doctor, 20 minutes with the Nurse Practitioner. Additional time

depends on the other services being performed each day..

You’re appointment time with the provider is the time we expect to start your visit.

This begins with the interview at check-in when your contact information and insurance

is verified and continues with Triage when the Nurse/MA reviews all your medications,

changes from specialist doctors, updates your social and family risk factors. Procedures

or vaccines may be performed per our protocols before you see the provider. You will

then see the provider alone or with a group.

Why can’t I always see Dr Wilson for my appointment?

If there is an opening on her schedule you will be able to see her. However since her

schedule is filled up a few weeks out, you are less likely to see her when you call for an

appointment within a few days. The Nurse Practitioners who sees you, will interrupt her

if they believe her immediate input on your care is needed. She also reviews cases with

them daily.

Do I have to schedule my appointment when I am leaving?

We prefer you do this so that you can get the provider and time of your choice. Last

minute appointments make it difficult to get your provider of choice. We do not

overbook our schedules .

Can my husband and I be seen at the same time?

Yes and No. You can be seen at the same time slot by different providers.

If you wish to see the same provider or be in the room for each others visit. There will be

someone scheduled between you.

Who are your providers?

Dr. Wilson is Board certified in Both Internal Medicine and Pediatrics.

Joy Dowe and Donna Scarbrough are Board Certified Nurse Practitioners in Family

Medicine. You can read more about them on our website.

Patients are seen by appointment. If there is an opening you are welcome to wait or you can return closer to the time of your appointment.

Why Do I get 2 reminder calls?

If you are schedule for a procedure and a provider you will get 2 calls, because you are

on 2 schedules.

Can I schedule my own Referral?

No. We will get an appropriate appointment time based on the nature of your problem.

You are allowed to call and adjust that time if it is not to your suiting.

Why can't I see the doctor? The doctor is not available at the time you are requesting,

but, we can get you in today or tomorrow with another provider. If your issue is not

urgent you can wait until the doctor is next available.

Why do I have to come in every 3 months?

Regular appointment intervals vary from 3,4, 6, 12 months. The intervals are based

on a careful consideration of several factors including your age, diagnosis, risk factors,

and number of prescription medications you are on. You may also be asked to return to

review abnormal test results.

These appointments are critical to your heath. Without them we will not be able to

identify medication side effects, assess their efficacy and monitor for disease progression.

It is a great day when we see you and are able to say all is well continue treatment and

return in 3 months.

Why do I need a Physical If I am here every 3 months?

The focus in a physical is different from a regular follow-up visit. At a physical our

goal is to identify any new risk factors for disease. Provide screening services to detect

cancer. Provide immunizations to prevent disease. Perform a comprehensive physical

Exam which will include a rectal exam, pelvic and breast exam if appropriate. There

simply is not enough time in a Chronic Care visit to do this effectively.

If I am in for a sick visit do I still have to come back for my regular Follow- up in a

few days?

Sometimes. After a sick visit a follow-up maybe needed to ensure resolution of your

symptoms and this can be combined with your already scheduled Follow-up visit. On the

other hand if all your labs and other tests that will be reviewed at your Regular Follow-up

are available at your sick visit, the provider may address those and cancel the upcoming

Follow-up appointment.

What are group visits ?

Chronic disease Management Success requires education and partnership. We will have

groups of patients with similar medical profiles and cluster their visits in the same time

slot. You will be triaged by the nurse/medical assistant. The group will then be educated

on a component of their disease including medications. 20 minutes of talk 20 minutes of

questions. If you are sick or have an acute problem you cannot be seen in group that day

and will need an individual appointment.

Can I do my pap at the same time as my 3 month follow-up?

No. To adequately address both issues you will need 2 appointments on the same day.

We cannot guarantee your insurance will pay for 2 visit types on the same day. Most do

not and you could end up being responsible in full for at least one .

Can I pick up some of my medical records?

Yes. If you are requesting your medical record there will be a charge of $1.00 per page

with a maximum of $25, To prepare the documents. A CD, can be prepared for a little

less.

Why do I get multiple calls for results?

To provide you the fastest response on your results we will call you as soon as they are

reviewed. However results are returned to the office at different times. The best way to

reduce call is to sign up for the Patient Portal.

Can I chose the doctor I am referred to?

Yes. However we will need to make that appointment if the referral is from us.

Depending on your insurance you can self refer to certain specialists.

Why do I have to look up the specialist’s information?

We maintain a list of specialist that we choose to refer to based on insurance plan and

experience with their office. If you do not wish to see one of these people you will need

to provide us with the contact information for this person.

Are we currently accepting new Medicaid / Healthease patients?

No, I'm sorry but our panel is closed. Whenever we have openings we offer those to

family members or existing patients with that insurance.

Who are your providers?

Dr. Wilson is Board certified in Both Internal Medicine and Pediatrics.

Joy Dowe and Donna Scarbrough are Board Certified Nurse Practitioners in Family

Medicine. You can read more about them on our website.

Do you accept my insurance? We accept most commercial PPO Type insurances. We

accept only a few HMO plans. Visit our website for a complete listing of companies we

accept.

Does my insurance pay for a physical?

Most insurances do. If your insurance does not you should speak with the billing

supervisor to get a self-pay discount… This is too important to your care to not have it.

Why do you ask for payment before I even see the doctor?

At check out there will be a lot of activity involved in coordinating your care and we do

not wish to detract from that. Like most other services, payment must be collected to

ensure it can still be provided.

Why is the charge for seeing the Nurse Practitioner the same as seeing the doctor?

The charge for an office visit includes the cost of staff involved in all stages of your care

from the receptionist to the provider as well as the equipment and supplies used to care

for you. The Nurse Practitioners are highly qualified Medical Providers able to diagnosis,

treat, and prescribe. They are different from Nurses. Dr. Wilson also reviews and signs

chart notes so she is always involved in your medical care.

Does Medicare pay for a physical?

Medicare pays for a Wellness Visit which has all the components of our physical but

does not require a physical examination. It also requires documentation of other services

we provide at that time such as home safety review, dementia screening, Consolidation

of specialists and other services. To prevent 2 visits given the overlaps we address all

components at that time and schedule a greater time slot for the visit.

Does my insurance pay for this test?

We will do our best to verify coverage for any procedure we perform in our office.

However each facility you utilize is responsible for providing you with an estimated cost

of care for services they provide. We are not aware of the contract they have with your

insurance company and so cannot provide you with that information.

If you receive a bill that you disagree with for services we provided you can discuss this

with our billing supervisor. If it is from another provider we can furnish you a copy of

your chart note to appeal for medical necessity.

Who can I talk to about my insurance/billing?

Ask for the Billing supervisor. Or press option 2 when you call to be connected to her.

Can I chose the doctor I am referred to?

Yes. However we will need to make that appointment if the referral is from us.

Depending on your insurance you can self refer to certain specialists.

If I am in for a sick visit do I still have to come back for my regular Follow- up in a

few days?

Sometimes. After a sick visit a follow-up maybe needed to ensure resolution of your

symptoms and this can be combined with your already scheduled Follow-up visit. On the

other hand if all your labs and other tests that will be reviewed at your Regular Follow-up

are available at your sick visit, the provider may address those and cancel the upcoming

Follow-up appointment.

Why can't I see the doctor? The doctor is not available at the time you are requesting,

but, we can get you in today or tomorrow with another provider. If your issue is not

urgent you can wait until the doctor is next available.

What type of practice is this? We are Primary care facility that treats adults and

children we are staffed by an Internist, Pediatrician and Family Nurse Practitioners.

We also provide Weight Management, Esthetic skin care, Bio- Identical Hormones, and

some Naturopathic care.

Who are your providers?

Dr. Wilson is Board certified in Both Internal Medicine and Pediatrics.

Joy Dowe and Donna Scarbrough are Board Certified Nurse Practitioners in Family

Medicine. You can read more about them on our website.

A Nurse Practitioner has at least a Masters Degree and has taken courses to train them in the prevention, diagnosis, and treatment of disease relevant to their chosen specialty. They are able to work without a medical doctor and are found in many clinics throughout the country. Some may have worked as nurses before changing careers. That nursing experience is an invaluable asset in the way they provide care when compared to a medical doctor. In our practice our Practitioners work independently but also have immediate access to Dr. Wilson for consultations on cases that concern them.

Why do I have to come in every 3 months?

Regular appointment intervals vary from 3,4, 6, 12 months. The intervals are based

on a careful consideration of several factors including your age, diagnosis, risk factors,

and number of prescription medications you are on. You may also be asked to return to

review abnormal test results.

These appointments are critical to your heath. Without them we will not be able to

identify medication side effects, assess their efficacy and monitor for disease progression.

It is a great day when we see you and are able to say all is well continue treatment and

return in 3 months.

Why do I need a Physical If I am here every 3 months?

The focus in a physical is different from a regular follow-up visit. At a physical our

goal is to identify any new risk factors for disease. Provide screening services to detect

cancer. Provide immunizations to prevent disease. Perform a comprehensive physical

Exam which will include a rectal exam, pelvic and breast exam if appropriate. There

simply is not enough time in a Chronic Care visit to do this effectively.

What are group visits ?

Chronic disease Management Success requires education and partnership. We will have

groups of patients with similar medical profiles and cluster their visits in the same time

slot. You will be triaged by the nurse/medical assistant. The group will then be educated

on a component of their disease including medications. 20 minutes of talk 20 minutes of

questions. If you are sick or have an acute problem you cannot be seen in group that day

and will need an individual appointment.

Can I do my pap at the same time as my 3 month follow-up?

No. To adequately address both issues you will need 2 appointments on the same day.

We cannot guarantee your insurance will pay for 2 visit types on the same day. Most do

not and you could end up being responsible in full for at least one .

Can you fax or mail me a copy of my results?

We do not mail results. We will gladly email you a copy of your results once they are

reviewed. If you register for the patient portal you will get your results as soon as they are

reviewed by the provider.

Can I pick up some of my medical records?

Yes. If you are requesting your medical record there will be a charge of $1.00 per page

with a maximum of $25, To prepare the documents. A CD, can be prepared for a little

less.

Why do I get multiple calls for results?

To provide you the fastest response on your results we will call you as soon as they are

reviewed. However results are returned to the office at different times. The best way to

reduce call is to sign up for the Patient Portal.

Can I schedule my own Referral?

No. We will get an appropriate appointment time based on the nature of your problem.

You are allowed to call and adjust that time if it is not to your suiting.

Why do I have to look up the specialist’s information?

We maintain a list of specialist that we choose to refer to based on insurance plan and

experience with their office. If you do not wish to see one of these people you will need

to provide us with the contact information for this person.

Are we currently accepting new Medicaid / Healthease patients?

No, I'm sorry but our panel is closed. Whenever we have openings we offer those to

family members or existing patients with that insurance.

What type of practice is this? We are Primary care facility that treats adults and

children we are staffed by an Internist, Pediatrician and Family Nurse Practitioners.

We also provide Weight Management, Esthetic skin care, Bio- Identical Hormones, and

some Naturopathic care.

Who are your providers?

Dr. Wilson is Board certified in Both Internal Medicine and Pediatrics.

Joy Dowe and Donna Scarbrough are Board Certified Nurse Practitioners in Family

Medicine. You can read more about them on our website.

Why Do I get 2 reminder calls?

If you are schedule for a procedure and a provider you will get 2 calls, because you are

on 2 schedules.

Can my husband and I be seen at the same time?

Yes and No. You can be seen at the same time slot by different providers.

If you wish to see the same provider or be in the room for each others visit. There will be

someone scheduled between you.

Why do I have to come in every 3 months?

Regular appointment intervals vary from 3,4, 6, 12 months. The intervals are based

on a careful consideration of several factors including your age, diagnosis, risk factors,

and number of prescription medications you are on. You may also be asked to return to

review abnormal test results.

These appointments are critical to your heath. Without them we will not be able to

identify medication side effects, assess their efficacy and monitor for disease progression.

It is a great day when we see you and are able to say all is well continue treatment and

return in 3 months.

Why do I need a Physical If I am here every 3 months?

The focus in a physical is different from a regular follow-up visit. At a physical our

goal is to identify any new risk factors for disease. Provide screening services to detect

cancer. Provide immunizations to prevent disease. Perform a comprehensive physical

Exam which will include a rectal exam, pelvic and breast exam if appropriate. There

simply is not enough time in a Chronic Care visit to do this effectively.

What are group visits ?

Chronic disease Management Success requires education and partnership. We will have

groups of patients with similar medical profiles and cluster their visits in the same time

slot. You will be triaged by the nurse/medical assistant. The group will then be educated

on a component of their disease including medications. 20 minutes of talk 20 minutes of

questions. If you are sick or have an acute problem you cannot be seen in group that day

and will need an individual appointment.

Can I do my pap at the same time as my 3 month follow-up?

No. To adequately address both issues you will need 2 appointments on the same day.

We cannot guarantee your insurance will pay for 2 visit types on the same day. Most do

not and you could end up being responsible in full for at least one .

Can you fax or mail me a copy of my results?

We do not mail results. We will gladly email you a copy of your results once they are

reviewed. If you register for the patient portal you will get your results as soon as they are

reviewed by the provider.

Can I pick up some of my medical records?

Yes. If you are requesting your medical record there will be a charge of $1.00 per page

with a maximum of $25, To prepare the documents. A CD, can be prepared for a little

less.

Why do I get multiple calls for results?

To provide you the fastest response on your results we will call you as soon as they are

reviewed. However results are returned to the office at different times. The best way to

reduce call is to sign up for the Patient Portal.

Can I chose the doctor I am referred to?

Yes. However we will need to make that appointment if the referral is from us.

Depending on your insurance you can self refer to certain specialists.

Why do I have to look up the specialist’s information?

We maintain a list of specialist that we choose to refer to based on insurance plan and

experience with their office. If you do not wish to see one of these people you will need

to provide us with the contact information for this person.

Are we currently accepting new Medicaid / Healthease patients?

No, I'm sorry but our panel is closed. Whenever we have openings we offer those to

family members or existing patients with that insurance.

Why can’t I get refills for a year ?

Patients with a history of non-compliance with their care plan, cannot be given refills for

an extended time. This places your health at risk due to the lack of monitoring. Refills

are provided enough to take you to your next appointment.

Why does it take several days to get my medication?

If at the pharmacy your medication is denied by your insurance company, it is returned

to us to file a request for authorization on the medication. If the provider changes the

medication, our office will notify your pharmacy within 24hours from when we received

the denial. If the provider decides to file the request you will be out a few days most are

within 3 business days from receipt, however some insurance companies take a longer

time to respond. You can call and Press option 3 for Refills to get an update. You can

also receive messages via the patient portal.

Do you have medications on site?

We are able to dispense some acute care medications that will save you a trip to the

pharmacy. We are working with your insurance plans to be able to dispense your generic

medications at your office visit. Please bring your pharmacy card to your appointments.

Why do you have to send prescriptions electronically? There is a National initiative

for electronic record keeping and prescribing, to promote patient safety . Eventually

every physician, medical facility, and pharmacy will be expected to comply. A few

pharmacies may still not have all there staff on board with electronic prescribing. If

you have any issues please advice your pharmacy that your doctor’s office sends

Prescriptions Electronically, not by fax. Controlled substances are still faxed.

Can I get my prescriptions in my hand?

We do not print prescriptions. We only write prescriptions for Class II controlled

substances